Frequently Asked Questions
Welcome to Slubuy’s FAQ section. Here you’ll find answers to the most common questions about ordering, shipping, payments, and more to help you shop with confidence.
What is Slubuy?
Slubuy is an online marketplace that connects buyers with sellers from around the world. It offers a wide range of affordable products, similar to platforms like AliExpress.
How do I place an order on Slubuy?
To place an order, create an account, browse the product categories, add the items you want to your cart, and proceed to checkout using your preferred payment method.
What payment methods are accepted?
Slubuy accepts credit and debit cards (Visa, MasterCard), PayPal, and other local payment methods depending on your country.
How long does delivery take?
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Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use it to monitor the delivery status in your Slubuy account.
Are the products on Slubuy original and high quality?
Products are offered by independent sellers. Slubuy monitors seller ratings and reviews to ensure product quality. We recommend checking customer feedback before buying.
What if I don’t receive my order?
If your order doesn’t arrive within the estimated delivery time, you can open a dispute through your Slubuy account to request a refund or reshipment.
Can I return a product?
Yes, you can return items within the return period if they are defective, damaged, or not as described. Be sure to review the return policy listed on the product page.
Is Slubuy safe and secure?
Yes, Slubuy uses secure payment systems and protects your personal information to ensure a safe shopping experience.
How can I contact customer support?
You can contact our customer service team through the “Contact Us” page on our website or via live chat during working hours.
Do I need to create an account to place an order?
Yes, creating an account is required to track your orders, manage returns, and receive updates about your purchases.
Can I cancel my order after payment?
You can cancel your order if it hasn’t been shipped yet. Go to your account, find the order, and request cancellation. If the item is already shipped, you will need to wait and request a return.
What should I do if I receive a damaged or incorrect item?
Contact customer support within the return period. Provide photos of the item, and we will assist you in getting a replacement or a refund.